Position

Digital Support Specialist

Posted:
May 7, 2021

Country:
Mexico

State:
Nuevo Leon

City:
Monterrey

Type:
Full-Time/Regular

Provide support to the Digital Department in the creation and maintenance of new services and be the main link with other departments of the company. Follow up on new client registrations and meet established deadlines.

Primary Responsibilities

  • Request and coordinate the configuration of new services and associated rates, the creation of new sales agents, and changes in the exchange rate established.
  • Coordinate with other departments for the addition/elimination of payers and ensure that the requirements and limits of payers are always updated.
  • Continuously validate payers, including field validation when adding new payees, and perform tests to ensure connections are working properly, and ensure that the service and price configurations are carried out in the required time.
  • Coordinate addition of new service payment companies.
  • Research competitor pricings, services, and exchange rates.
  • Continuously validate the correct operation of services and report errors or failures detected.
  • Periodical update of the Operations Manual.

Requirements

  • Academic training: Bachelor’s degree in business or equivalent
  • Experience: 2 years in business/administrative positions.
  • Microsoft Office
  • Languages: Advanced English (90% or more, conversational)

Interested in applying?

Email your resume to rrhh@uniteller.com and include the position that you are applying for in the subject line.