Customer Complaints

Quejas de Clientes

AVISO

Si tienes una queja, primero contacta al departamento de servicio al cliente de:

Servicio UniTeller, Inc.

at 1.800.456.3492

Si aun sigues teniendo una queja sin resolver respecto a tu envío de dinero en los siguientes estados, por favor dirige tu queja a:

Alabama

Alabama Securities Commission

1-800-222-1253

Local call: (334)242-2984

Email:

[email protected]

www.asc.state.al.us

Alaska

Solo para residentes de Alaska:
Si su problema no ha sido resuelto por UniTeller Service, Inc. (1.800.495.5674), envíe una queja formal a la División de Banca y Valores del Estado de Alaska.

Por favor, descargue el formulario aquí.

Envíe los formularios de quejas formales con documentos de respaldo a:
División de Banca y Valores PO Box 110807 Juneau, AK 99811-08077

Si es residente de Alaska y tiene preguntas sobre quejas formales, envíenos un correo electrónico a [email protected] o llame al Nueve Cero Siete Cuatro Seis Cinco Dos Cinco Dos Uno

Arizona

Arizona Department of Financial Institutions

100 North 15th Avenue, Suite 261.Phoenix, AZ 85007

Financial Division: (602) 771-2800

+1 602-771-2800

https://difi.az.gov/industry/financial-institutions

Arkansas

Arkansas Securities Department

Heritage West Building, Suite 300

201 East Markham Street

Little Rock, AR 72201

1.800.981.4429

www.securities.arkansas.gov/

California

Department of Financial Protection and Innovation

Si tines dudas sobre cualquiera de las actividades de transmisión de dinero puedes comunicarte con el Departamento de Protección e Innovación Financiera de California (OFPI) a su número de teléfono gratuito, 1-866-275-2677,
enviar un correo electrónico a [email protected], o por correo postal a el Department of Financial Protection and Innovation Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.

www.dfpi.ca.gov/

Colorado

Colorado Division of Banking

1560 Broadway, Suite 975. Denver, CO 80202

1.303.894.7575

https://banking.colorado.gov/

Email: [email protected]

Connecticut

Connecticut Department of Banking

1.860.240.8299

www.ct.gov/dob/

Delaware

Delaware Office of State Bank Commissioner

1.302.739.4235

http://banking.delaware.gov/

District of Columbia

District of Columbia Department of Insurance, Securities, & Banking

1.202.727.8000

http://disb.dc.gov

Florida

Florida Office of Financial Regulation

200 E. Gaines Street, Tallahassee, FL 32399

1.850.487.9687

www.flofr.gov

Georgia

Georgia Department of Banking & Finance

1.888.986.1633

www.dbf.georgia.gov/

Guam

Guam Department of Revenue & Taxation

1.671.635.1835

www.guamtax.com/app/contactus.do

Hawaii

Hawaii Division of Financial Institutions

1.808.586.2820

http://cca.hawaii.gov/dfi/

Idaho

Idaho Department of Finance

1.208.332.8000

http://finance.idaho.gov/

Illinois

Illinois Department of Financial and Professional Regulation

320 West Washington Street, 3rd Floor. Springfield, IL 62786

1.888.473.4858

https://idfpr.illinois.gov/

Indiana

Indiana Department of Financial Institutions

1.317.232.3955
1.800.382.4880 (IN Only)

http://www.in.gov/dfi/

Iowa

Iowa Division of Banking

1.515.281.4014

http://www.idob.state.ia.us/

Kansas

Kansas Office of the State Bank Commissioner

1.785.296.2266

http://www.osbckansas.org/

Kentucky

Kentucky Department of Financial Institutions

500 Mero Street. Frankfort, KY 40601

1-502-573-3390

[email protected]

https://kfi.ky.gov/

Louisiana

Louisiana Office of Financial Institutions

1.888.525.9414

http://www.ofi.louisiana.gov/

Maine

Maine Bureau of Consumer Credit Protection

1.207.624.8527
1.800.332.8529 (ME Only)

http://www.credit.maine.gov/

Maryland

Maryland Office of the Commissioner of Financial Regulation

Attention: Complaint Unit
500 North Calvert Street, Suite 402
Baltimore, MD 21202

1.888.784.0136
1.410.230.6077

http://www.dllr.state.md.us

Massachusetts

Massachusetts Division of Banks

1.617.956.1500

http://www.mass.gov/dob

Michigan

Michigan Department of Insurance & Financial Services

1.877.999.6442

http://www.michigan.gov/dleg

Minnesota

Minnesota Department of Commerce

1.800.657.3602
1.651.539.1500

http://mn.gov/commerce

Mississippi

Mississippi Department of Banking & Consumer Finance

Jackson, MS 39236-2129

1-601-321-6901

www.dbcf.ms.gov

Missouri

Missouri Division of Finance

1.573.751.3242

http://www.finance.mo.gov/

Montana

For consumers located in Montana, please contact uLink directly

Nebraska

Nebraska Department of Banking & Finance

1.402.471.2171

http://www.ndbf.ne.gov/

Nevada

Nevada Division of Financial Institutions

1.702.486.4120

http://www.fid.state.nv.us/

New Hampshire

New Hampshire Banking Department

1.603.271.3561

http://www.nh.gov/banking/

New Jersey

New Jersey Department of Banking & Insurance

1.800.446.7467

http://www.state.nj.us/dobi

New Mexico

New Mexico Financial Institutions Division

1.505.476.4885

http://www.rld.state.nm.us

New York

New York Department of Financial Services

Consumer Services Division
One State Street
New York, NY 10004-1417

1.877.226.5697

http://www.dfs.ny.gov/

North Carolina

North Carolina Office of the Commissioner of Banks

1.800.874.9791
1.919.733.3016

http://www.nccob.gov/public/

North Dakota

North Dakota Department of Financial Institutions

1.701.328.9933

http://www.nd.gov/dfi/

Ohio

Ohio Division of Financial Institutions

1.866.278.0003

http://www.com.ohio.gov/fiin/

Oklahoma

Oklahoma Banking Department

1.405.521.2782

http://www.ok.gov/banking/

Oregon

Oregon Division of Financial Regulation

1.866.814.9710 (OR Only)
1.503.378.4140

http://dfr.oregon.gov/Pages/index.aspx

Pennsylvania

Pennsylvania Department of Banking and Securities

1.717.787.1854
1.800.722.2657

http://www.dobs.pa.gov/

Puerto Rico

Puerto Rico Office of Commissioner of Financial Institutions

1492 Ave. Ponce De León Suite 600, Edif. Centro Europa, San Juan, Puerto Rico 00907

787-723-3131

www.ocif.pr.gov

Rhode Island

Rhode Island Dept. of Bus. Regulation – Div. of Banking

1511 Pontiac Avenue. Cranston, RI 02920

401-462-9503

www.dbr.ri.gov/banking-securities-and-charitable-organizations/banking

[email protected]

South Carolina

For consumers located in South Carolina, please contact Ulink directly

South Dakota

South Dakota Division of Banking

1.605.773.3421

http://www.dlr.sd.gov/banking/

Tennessee

Tennessee Department of Financial Institutions

1.800.778.4215

http://www.tennessee.gov/tdfi/

Texas

Texas Department of Banking

2601 North Lamar Boulevard
Austin, Texas 78705

1.877.276.5554 (toll free)

http://www.dob.texas.gov/

uLink has agents in these cities in Texas:
Houston, Spearman, Lubbock, Humble,
Dallas, Carrollton, Frisco, Farwell, Friona,
Katy, McAllen, Baytown