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SECURITY

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Take care of your money and always AVOID the following:

  1. Send money for the purpose of claiming lottery prizes or other types of rewards with the promise of receiving money.
  2. Send money to guarantee a loan, debit or credit card.
  3. Send money in response to offers made over the internet or the phone, especially when you are not sure of their credibility.
  4. Send money to a person you don’t know or whose identity you cannot verify.
  5. Send money to a person (particularly outside the country) who claims to be a relative who needs money for an emergency. 
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What should you do if you are in any of the above situations?

  1. Access your account and cancel your transfer immediately or ask a representative to cancel your transaction.
  2. If your money has not been withdrawn or cashed, we will process the money back.
  3. Once the money is collected, which can happen in a short time, you will not be able to receive a refund even if your money has been stolen due to fraud.

Need help? E-mail us or call us at 1 800 456 3492

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