Arizona
You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at 1.800.495.5674 or www.uniteller.com. You can also contact us for a written explanation of your rights. You can cancel for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited. For questions or complaints about Servicio UniTeller Inc. (“UniTeller”), contact: Arizona Department of Financial Institutions (AZDFI) : 800-544-0708 http://azdfi.gov/ Consumer Financial Protection Bureau: 855-411-2372 / 844-729-2372 (TTY/TDD) www.consumerfinance.gov.
Colorado
You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at 1.800.456.3492 or www.uniteller.com. You can also contact us for a written explanation of your rights. You can cancel for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited. For questions or complaints about Servicio UniTeller Inc. (“UniTeller”), contact: State of Colorado Department of Regulatory Agencies Division of Banking (DORA): 800-613-6743 http://cdn.colorado.gov/ Consumer Financial Protection Bureau:855-411-2372 / 844-729-2372 (TTY/TDD) www.consumerfinance.gov.
Illinois
You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at 1.800.456.3492 or www.uniteller.com. You can also contact us for a written explanation of your rights. You can cancel for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited.
For questions or complaints about Servicio UniTeller Inc. (“UniTeller”), contact: Illinois Department of Financial & Professional Regulation: 800-560-6420 http://www.idfpr.com/ Consumer Financial Protection Bureau: 855-411-2372 / 844-729-2372 (TTY/TDD) www.consumerfinance.gov.
RIGHT TO REFUND: You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if Servicio UniTeller Inc. (“UniTeller”) does not forward the money received from you within ten (10) days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of receipt of funds from you unless otherwise instructed by you. If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your money. If you want a refund, you must mail or deliver your written request to our selling agent whose name and address is described on your customer receipt or to UniTeller at 218 Route 17 North-Suite 402, Rochelle Park, NJ 07662. For customer assistance call 1-800-456-3492.
Louisiana
You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at 1.800.456.3492 or www.uniteller.com. You can also contact us for a written explanation of your rights. You can cancel for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited. For questions or complaints about Servicio UniTeller Inc. (“UniTeller”), contact: The Office of Financial Institutions (OFI) State of Louisiana: 225-925-4660 http://www.ofi.state.la.us/ Consumer Financial Protection Bureau: 855-411-2372 / 844-729-2372 (TTY/TDD) www.consumerfinance.gov.
Minnesota
You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at 1.800.456.3492 or www.uniteller.com. You can also contact us for a written explanation of your rights. You can cancel for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited. For questions or complaints about Servicio UniTeller Inc. (“UniTeller”), contact: Minnesota Department of Commerce: 651-539-1500 http://mn.gov/commerce/ Consumer Financial Protection Bureau: 855-411-2372 / 844-729-2372 (TTY/TDD) www.consumerfinance.gov.
HELP PREVENT CONSUMER FRAUD! (1) Are you sending money to claim lottery or prize winnings, or on a promise of receiving a large amount of money? (2) Are you sending money because you were guaranteed a credit card or loan? (3) Are you responding to an Internet or phone offer that you are not sure is honest? (4) Are you sending money to someone you do not know or whose identity you can’t verify? If so, ask the sales clerk to request to stop your transfer immediately, or call UniTeller at 1-800-456-3492. If your money has not been picked up yet (or otherwise taken), we will process the return for you.
Nebraska
You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at 1.800.456.3492 or www.uniteller.com. You can also contact us for a written explanation of your rights. You can cancel for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited. For questions or complaints about Servicio UniTeller Inc. (“UniTeller”), contact: Nebraska Department of Banking & Finance (NDB&F) : 402-471-2171 http://www.ndbf.ne.gov Consumer Financial Protection Bureau: 855-411-2372 / 844-729-2372 (TTY/TDD) www.consumerfinance.gov.
New Jersey
You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at 1.800.456.3492 or www.uniteller.com. You can also contact us for a written explanation of your rights. You can cancel for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited. For questions or complaints about Servicio UniTeller Inc. (“UniTeller”), contact: New Jersey State Department of Banking and Insurance : 609-292-7272 http://www.state.nj.us/dobi/index.html Consumer Financial Protection Bureau: 855-411-2372 / 844-729-2372 (TTY/TDD) www.consumerfinance.gov.
New York
You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at 1.800.456.3492 or www.uniteller.com. You can also contact us for a written explanation of your rights. You can cancel for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited. For questions or complaints about Servicio UniTeller Inc. (“UniTeller”), contact: New York State Department of Financial Services : 800-342-3736 http://www.dfs.ny.gov/ Consumer Financial Protection Bureau: 855-411-2372 / 844-729-2372 (TTY/TDD) www.consumerfinance.gov
NY Liability Statement and Right to Cancel Refund Notice Liability Statement: Servicio UniTeller Inc. (“UniTeller”) will be liable to a customer for the non-delivery or delayed delivery of any money transfer, as described below: 1. The delayed delivery must occur more than 20 days after the transaction date. 2. The non-delivery or delayed delivery must be caused solely by the gross negligence or intentional act or omission of UniTeller, UniTeller’s selling agent, or UniTeller’s paying agent. 3. UniTeller will not be liable for any non-delivery or delayed delivery caused in any way by either: 3.1 Incorrect or incomplete information provided by the customer or 3.2 the beneficiary’s failure to claim the funds when and where they are available. 4. UniTeller will not be liable for any indirect, special, incidental or consequential damages resulting from the non-delivery or delayed delivery. 5. UniTeller’s maximum liability for any non-delivery or delayed delivery will be no more than $100 plus the transaction amount and transaction fees in the U.S. Dollar amount originally paid by the customer to the UniTeller selling agent.
Right to Cancel and Refund Notice: A customer may cancel a money transfer and receive a refund as described below: 1. A customer may cancel a money transfer by completing and signing a Stop Payment Request form. 2. UniTeller will not stop payment on the money transfer until: 2.1 UniTeller receives the Stop Payment Request at its operations center at 218 Route 17 North-Suite 402, Rochelle Park, NJ 07662 before payment is made and 2.2 UniTeller has sufficient time to process the request and prevent payment to the beneficiary in the payment country. 3. If the money transfer is stopped, UniTeller will pay the refund as described below: 3.1 UniTeller will issue a check payable to the customer in the money transfer transaction amount, which will be converted to U.S. dollars at the currency exchange rate in effect on the date the check is issued. 3.2 UniTeller will send the check to customer’s address shown in Stop Payment Request form or in UniTeller’s transaction records. 3.3 The refund check will be issued no later than twenty (20) business days after UniTeller’s receipt of the Stop Payment request.
North Carolina
You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at 1.800.495.5674 or www.uniteller.com. You can also contact us for a written explanation of your rights. You can cancel for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited. For questions or complaints about Servicio UniTeller Inc. (“UniTeller”), contact: N.C. Office of the Commissioner of Banks (NCCOB) : 888-384-3811 http://www.nccob.org/public/ Consumer Financial Protection Bureau: 855-411-2372 / 844-729-2372 (TTY/TDD) www.consumerfinance.gov.
Oklahoma
You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at 1.800.456.3492 or www.uniteller.com. You can also contact us for a written explanation of your rights. You can cancel for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited. For questions or complaints about Servicio UniTeller Inc. (“UniTeller”), contact: Oklahoma State Banking Department: 405-521-2782 http://www.ok.gov/banking/ Consumer Financial Protection Bureau: 855-411-2372 / 844-729-2372 (TTY/TDD)www.consumerfinance.gov.
Texas
You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at 1-800-456-3492 or www.uniteller.com. You can also contact us for a written explanation of your rights. You can cancel for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited. For questions or complaints about Servicio UniTeller Inc. (“UniTeller”), contact: The Texas Department of Banking: 877-276-5544 http://www.dob.texas.gov/ Consumer Financial Protection Bureau: 855-411-2372 / 844-729-2372 (TTY/TDD)www.consumerfinance.gov After first contacting Servicio UniTeller Inc. (“UniTeller”), if you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, TX 78705 1-877-276-5544 (toll free) www.dob.texas.gov. Email Address: msb@dob.texas.gov
