Both Sides of the Coin: The Senders’ Story is a continuation to UniTeller’s inaugural report in 2019 which examines the impact of remittances from the senders’ perspective, as well as the financial and emotional costs experienced by migrant workers working in Hong Kong, Singapore and the United States.

Findings are based on 1,911 interviews conducted online and face-to-face in September 2019 in key remittance-receiving markets including India (503); Indonesia (501); the Philippines (606) and Vietnam (301). Remittance recipients in the study have indicated that they received remittances from senders across markets in Hong Kong, Singapore and the United States.

Key Findings

Approximately one in three (32%) expressed that the expectation of remittance payments impacts relationships with receivers.

96% of remittance receivers believe that their main senders are happy in their chosen destination.

Most main senders (67%) have more than enough money to live comfortably after sending money home.

However, 29% say that they have to make lifestyle sacrifices upon making remittance payments, highlighting the financial struggles many senders have to undertake to remit money to their families.

Three in four remittance senders (75%) said they would still live abroad even if they didn’t need the money.

There is a growing desire for senders to reside abroad with approximately one in three (32%) expected to stay in origination markets permanently.

There is a significant knowledge gap between senders and receivers when it comes to the associated transactional costs of remittances. On average, 20% of receivers across all destination markets are unaware of the exact cost of fees.