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Customer Complaints

NOTICE

If you have a complaint, first contact the consumer service division at:

Servicio UniTeller, Inc.

at 1.800.456.3492

If you still have an unresolved complaint regarding our activities in the following States, please direct your complaint to:

Alabama

Alabama Securities Commission

1-800-222-1253

Local call: (334)242-2984

Email:

[email protected]

www.asc.state.al.us

Alaska

For Alaska Residents Only:
If your issue is unresolved by Servicio UniTeller, Inc. (1.800.495.5674), please submit formal complaints with the State of Alaska,
Division of Banking & Securities.

Please download the form here.

Submit formal complaint forms with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at [email protected] or call Nine Zero Seven Four Six Five Two Five Two One

Arizona

Arizona Department of Financial Institutions

100 North 15th Avenue, Suite 261.Phoenix, AZ 85007

Financial Division: (602) 771-2800

+1 602-771-2800

https://difi.az.gov/industry/financial-institutions

Arkansas

Arkansas Securities Department

Heritage West Building, Suite 300

201 East Markham Street

Little Rock, AR 72201

1.800.981.4429

www.securities.arkansas.gov/

California

Department of Financial Protection and Innovation

If you have complaints with respect to any aspect of the money transmission activities, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at [email protected], or by mail at the Department of Financial Protection and Innovation Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.

https://dfpi.ca.gov/

Colorado

Colorado Division of Banking

1560 Broadway, Suite 975. Denver, CO 80202

1.303.894.7575

https://banking.colorado.gov/

Email: [email protected]

Connecticut

Connecticut Department of Banking

1.860.240.8299

www.ct.gov/dob/

Delaware

Delaware Office of State Bank Commissioner

1.302.739.4235

http://banking.delaware.gov/

District of Columbia

District of Columbia Department of Insurance, Securities, & Banking

1.202.727.8000

http://disb.dc.gov

Florida

Florida Office of Financial Regulation

200 E. Gaines Street, Tallahassee, FL 32399

1.850.487.9687

www.flofr.gov

Georgia

Georgia Department of Banking & Finance

1.888.986.1633

www.dbf.georgia.gov/

Guam

Guam Department of Revenue & Taxation

1.671.635.1835

www.guamtax.com/app/contactus.do

Hawaii

Hawaii Division of Financial Institutions

1.808.586.2820

http://cca.hawaii.gov/dfi/

Idaho

Idaho Department of Finance

1.208.332.8000

http://finance.idaho.gov/

Illinois

Illinois Department of Financial and Professional Regulation

320 West Washington Street, 3rd Floor. Springfield, IL 62786

1.888.473.4858

https://idfpr.illinois.gov/

Indiana

Indiana Department of Financial Institutions

1.317.232.3955
1.800.382.4880 (IN Only)

http://www.in.gov/dfi/

Iowa

Iowa Division of Banking

1.515.281.4014

http://www.idob.state.ia.us/

Kansas

Kansas Office of the State Bank Commissioner

1.785.296.2266

http://www.osbckansas.org/

Kentucky

Kentucky Department of Financial Institutions

500 Mero Street. Frankfort, KY 40601

1-502-573-3390

[email protected]

https://kfi.ky.gov/

Louisiana

Louisiana Office of Financial Institutions

1.888.525.9414

http://www.ofi.louisiana.gov/

Maine

Maine Bureau of Consumer Credit Protection

1.207.624.8527
1.800.332.8529 (ME Only)

http://www.credit.maine.gov/

Maryland

Maryland Office of the Commissioner of Financial Regulation

Attention: Complaint Unit
500 North Calvert Street, Suite 402
Baltimore, MD 21202

1.888.784.0136
1.410.230.6077

http://www.dllr.state.md.us

Massachusetts

Massachusetts Division of Banks

1.617.956.1500

http://www.mass.gov/dob

Michigan

Michigan Department of Insurance & Financial Services

1.877.999.6442

http://www.michigan.gov/dleg

Minnesota

Minnesota Department of Commerce

1.800.657.3602
1.651.539.1500

http://mn.gov/commerce

Mississippi

Mississippi Department of Banking & Consumer Finance

Jackson, MS 39236-2129

1-601-321-6901

www.dbcf.ms.gov

Missouri

Missouri Division of Finance

1.573.751.3242

http://www.finance.mo.gov/

Montana

For consumers located in Montana, please contact uLink directly

Nebraska

Nebraska Department of Banking & Finance

1.402.471.2171

http://www.ndbf.ne.gov/

Nevada

Nevada Division of Financial Institutions

1.702.486.4120

http://www.fid.state.nv.us/

New Hampshire

New Hampshire Banking Department

1.603.271.3561

http://www.nh.gov/banking/

New Jersey

New Jersey Department of Banking & Insurance

1.800.446.7467

http://www.state.nj.us/dobi

New Mexico

New Mexico Financial Institutions Division

1.505.476.4885

http://www.rld.state.nm.us

New York

New York Department of Financial Services

Consumer Services Division
One State Street
New York, NY 10004-1417

1.877.226.5697

http://www.dfs.ny.gov/

North Carolina

North Carolina Office of the Commissioner of Banks

1.800.874.9791
1.919.733.3016

http://www.nccob.gov/public/

North Dakota

North Dakota Department of Financial Institutions

1.701.328.9933

http://www.nd.gov/dfi/

Ohio

Ohio Division of Financial Institutions

1.866.278.0003

http://www.com.ohio.gov/fiin/

Oklahoma

Oklahoma Banking Department

1.405.521.2782

http://www.ok.gov/banking/

Oregon

Oregon Division of Financial Regulation

1.866.814.9710 (OR Only)
1.503.378.4140

http://dfr.oregon.gov/Pages/index.aspx

Pennsylvania

Pennsylvania Department of Banking and Securities

1.717.787.1854
1.800.722.2657

http://www.dobs.pa.gov/

Puerto Rico

Puerto Rico Office of Commissioner of Financial Institutions

1492 Ave. Ponce De León Suite 600, Edif. Centro Europa, San Juan, Puerto Rico 00907

787-723-3131

www.ocif.pr.gov

Rhode Island

Rhode Island Dept. of Bus. Regulation – Div. of Banking

1511 Pontiac Avenue. Cranston, RI 02920

401-462-9503

www.dbr.ri.gov/banking-securities-and-charitable-organizations/banking

[email protected]

South Carolina

For consumers located in South Carolina, please contact Ulink directly

South Dakota

South Dakota Division of Banking

1.605.773.3421

http://www.dlr.sd.gov/banking/

Tennessee

Tennessee Department of Financial Institutions

1.800.778.4215

http://www.tennessee.gov/tdfi/

Texas

Texas Department of Banking

2601 North Lamar Boulevard
Austin, Texas 78705

1.877.276.5554 (toll free)

http://www.dob.texas.gov/

uLink has agents in these cities in Texas:
Houston, Spearman, Lubbock, Humble,
Dallas, Carrollton, Frisco, Farwell, Friona,
Katy, McAllen, Baytown