Position

Customer Service Analyst

Posted:
October 13, 2021

Country:
Mexico

State:
Nuevo Leon

City:
Monterrey

Type:
Full-Time/Regular

This position will assist in handling transaction related interactions with users of the digital channel that are in manual revision due to fraud prevention. This individual will be responsible for providing customer service to online U.S. customers through chat, phone and e-mail, following the guidelines of UniTeller, in order to provide the best customer experience and increase the business.

Primary Responsibilities

  • Respond, advise and handle online customers through telephone, chat & e-mail.
  • Understand and interpret needs and requirements of customers.
  • Analyze patterns of behavior on transactions to assess fraud risk.
  • Monday to Friday, 2:30 to 10:00 p.m. Sunday, 10:00 am to 6:00 pm.

Requirements

  • Academic training: Currently enrolled or have obtained a Bachelor’s degree in Economics.
  • Experience: 1 year of experience in risk management/customer service.
  • Languages: Advanced Spanish and English (90% speak, read and write).
  • Excellent communication skills.
  • Customer service skills.
  • Empathy.
  • Tolerance to frustration.

Interested in applying?

Email your resume to rrhh@uniteller.com and include the position that you are applying for in the subject line.