Position

Deputy Manager of Digital Business Customer Service

Posted:
August 11, 2021

Country:
Mexico

State:
Nuevo Leon

City:
Monterrey

Type:
Full-Time/Regular

Provide attention, advice, and bilingual guide to users of digital services using different channels of communication such as chat, telephone and email. This position would be required to follow the guidelines of the department and UniTeller, to provide the best experience to our clients, increase business and prevent fraud.

Primary Responsibilities

Serve customers of online services by phone, chat & Email
Respond to doubts or questions from Digital Service customers
Advise clients of Digital services by phone, chat & email
Assess fraud risk in transactions based on established processes
Interpret the needs and requirements of customers
Analyze behavior patterns in transactions
Authorize / Cancel / Stop Transactions
Develop skills based on feedback
Flexible Schedule Monday-Sunday, 7 am – 11 pm

Requirements

Academic training: Professional with a university degree started.
Experience: 1 year Customer Service experience
Languages: Advanced Spanish and English (80% spoken and written)

Interested in applying?

Email your resume to [email protected] and include the position that you are applying for in the subject line.

Position

Deputy Manager of Digital Business Customer Service

Primary Responsibilities

Requirements

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Destination countries

NMLS ID: 928684

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