TOP 10 FAQs

We have a great coverage in all Mexico, Latin America and Asia. You can click here to see the full listing of our destinations.
As a Basic Customer you can send up to $350 daily, as a Silver customer you can send up to $1000 daily, as a Gold Customer you can send up to $1,999 and as a Platinum customer you can send up to $2,999 daily. Please contact Customer Service if you would like to check your eligibility for a level increase.
Yes, signing up will allow you to have more control of your transactions to make the process faster. UniTeller allows you to save your information, add beneficiaries and payment methods without having to enter all the information every time you make a transaction. All the information saved in your profile is always safe and protected.
UniTeller will use its best efforts to ensure the timely processing of Transactions. However, to a great degree, the Service depends on factors outside our control that might delay a Transaction. Such factors may include: Additional information required by UniTeller or recipient bank or financial institution for your security, verification of your bank account, paying network processing hours, branch location hours /delivery hours, holidays, errors in recipient details, among others.
You can cancel a transaction any time before it is paid to your beneficiary and without any fee. You can cancel a transaction directly from the “Transaction History” section or by clicking on the cancel icon shown in the recent transactions table of your dashboard. You can only cancel a transaction if it is in PAYABLE status and if it was done the same day of the cancellation; otherwise you will need to contact Customer Service to request the cancellation.

There are two ways: in cash, through our paying agents or home delivery (available in certain cases); and credit to your beneficiary’s bank account. Click here to search for a paying agent that adjusts to your needs

There are two ways: in cash, through our paying agents or home delivery (available in certain cases); and credit to your beneficiary’s bank account. Click here to search for a paying agent that adjusts to your needs
You can login into your profile and check the transaction status in the Home page of your profile or under the “Transaction History” tab.
You can login into your profile and check the transaction status in the Home page of your profile or under the “Transaction History” tab.
At UniTeller we are commited to process your transaction securely and keep your personal and financial information safe. We use the SSL (Secure Socket Layer) encryption system and we also use security questions and security image to confirm that you are on our official website. Our system is also monitored and verified by Verisign.

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